"A and E visit"

About: Chorley & South Ribble Hospital

I visited at approximately 8pm with a family member and i was concerned at what I witnessed and heard. A patient screaming in pain and doctors unwilling to help her until asked by the Sister. Patients terminal illnesses being discussed in earshot of everyone in the department! I could go on .... as ex NHS nursing staff I am disgusted. No respect ..... No sense of urgency .. until you are at risk of breaching the 4 hr target then they move quickly to deal with you. I must say staff communication was good concerning the England football score. I heard a running commentary about that throughout the match ..... Not good , it doesn't inspire me to return to the NHS but maybe I should as I'm sure I could make a 100% improvement within the week!

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for your feedback, which has been shared with senior medical and nursing staff in the Emergency Department. Like me, they are extremely disappointed to read you comments and add their apologies to mine. Please be assured that the matters you have highlighted will be raised with both medical and nursing staff.

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Response from Chorley & South Ribble Hospital

Thank you for your feedback, which has been shared with the senior medical and nursing staff in the emergency Department. Please be assured that the issues you have raised will be addressed with staff throughout the department.

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