"April 2014 surgery"

About: Glenfield Hospital

My stay in the hospital was wonderful. The staff involved in the surgical proceedings took a lot of time to explain and reassure me and I felt able to ask any questions. As I went down to theatre there were a lot of people around to talk and help me on the way. The staff were gentle and very caring. It was all so very efficient and smooth running. Back in Ward 26 it felt as though a nurse was available all the time and I felt very safe and watched over. Everyone took care to make me comfortable and they stayed patient and smiling, which is amazing when people have such long shifts. I can't thank you enough for all your kindness, detailed attention and excellent care, for being there day and night. I was told by the surgeon that lung surgery would be a painful procedure - and it sure was - but you all did everything to make my hospital stay comfortable and enjoyable. Thank you all, Avola Lancaster

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Response from Glenfield Hospital

Dear Avola Thank you for your really thoughtful feedback. We are delighted to learn that the care you received was of such a high standard. It is in our hospital’s values to be friendly and to ensure our patients feel valued - your experience of Glenfield appears to reflect this really well, which is excellent news. The team involved will really appreciate your feedback. We wish you well in you recovery. Kind regards, Communications Team Leicester’s Hospitals

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