"A&e patient admitted to ward 60"

About: Hull Royal Infirmary

I attended a&e on Friday 20th June 2014. The department was exceptionally busy, even for a Friday night. Wait time was 4 hours. Staff managed and prioritised patients very professionally not withstanding a number of patients demanding to be seen immediately. The staff were firm with certain patients which was entirely necessary. I think the computer check in procedure could be improved as you are not able to provide full enough information to assist staff in prioritising patient priority. Not enough categories and could only 'tick' one section in each categories when more than one may apply. Eventually admitted to ward 60 (surgical ward). It was intended that I would have surgery on 21st, however, due to busy theatres and a number of emergencies this was re scheduled to 22nd. Nothing could have been done to avoid this. I cannot thank all medical and nursing staff enough. Very competent, hard working and caring and could not do enough to treat you with dignity and respect. Exceptionally clean ward. The ward cleaners were visible and worked all day, every day and on my section dusted, moved and cleaned all objects.Particular thanks to the surgeon who was clearly well respected on the ward, more than competent with a great bedside manor. Kept me informed throughout and more than amenable when asking questions and offering reassurance. The whole team worked well together and should be congratulated. All staff down to cleaners, lady who provided drinks, auxiliary nurses and nurses all work hard together. Well done nhs. Wanted to write this review as people are far to quick to criticise so I wanted to write on my experience of the service. Many thanks. Keep it up and best regards Kerri Beaumont.

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Response from Hull Royal Infirmary

Dear Kerri, thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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