"Excellent care in Bartlett Ward from very..."

About: Royal Hampshire County Hospital

Just been discharged from Bartlett Ward (Trauma Orthopaedic Ward). Despite the postponement of my operation 4 times I eventually made it to surgery. It is easy to understand the postponement of my operation due to the high number of broken hips needing replacement following accidents. The staff were Excellent. But during the evenings and at night were rushed off their feet. Surely there must be justification for higher staffing levels. Some of the staff were working hours after their shift ended, despite being absolutely shattered. I had a drink of coffee at 6 p.m. on Saturday and no further hot drink until 8.30 a.m. on Sunday. Despite several requests, the staff were just so busy that they did not have time to attend to me. If staff continue to be pushed so much they will inevitably make mistakes, or be unable to give the best possible care. Being so tired way past the end of their shift, I wonder if they are able to be sufficiently rested by the time they return to the Ward. The NHS has excellent Human Resources but they need to take better care of their Staff.

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Response from Royal Hampshire County Hospital

Thank you for taking the time to leave your comments. I am sorry that your experience did not meet the high standards we aim to provide. I would like to learn more from your experience so that I can improve the service. Please contact our Customer Care team on 01256 486766, or email customercare@hhft.nhs.uk Mary Edwards Chief Executive Email: mary.edwards@hhft.nhs.uk

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