"if you are lucky and are in wards ..."
About: Edith Cavell Hospital Edith Cavell Hospital Peterborough PE3 9GZ
What I liked
if you are lucky and are in wards 8 or 11 everything is very good. The staff are kind and helpful, the phone is answered quickly and the comfort of the patients is considered important. For instance if awake early a cup of tea is offered, messages are passed on and buzzers are answered promptly.
What could be improved
If you are unlucky you will be in ward 10. It can take an hour for the phone to be answered, messages are not passed on, first cup to tea can be anytime between 9.30 and 10.30. Nursing staff rarely talk to visitors. Drug rounds are hit or miss both with the pills and timings. The excuse is always 'we are very busy' as if the wards 8 and 11 aren't.
I know if I was ever in hospital I would take a note pad to write down what did or did not happen to me as it is very difficult to make a complaint without specific times, dates and names.