"Feeling let down by the Victoria in Kirkcaldy"

About: Victoria Hospital / General Surgery Victoria Hospital / Maternity care

(as the patient),

I was going through my miscarriage last December and I was rushed into Victoria hospital because of the severe pain. I was treated OK to start with until I was transferred into the maternity ward.

When pressing the button for the nurses to come it took over 15 minutes for one to come and see me, this wasn't just once, it was a few times, and the next day when it was over a nurse came and spoke to me and I felt was very judgmental towards me. They said to me that I should just get on with my life now because I am young. I was angry. I wanted my baby and tried for it. I got no support whatsoever. Not even a goodbye when my partner came to pick me up and not even one of the nurses came to see me out.

I had pressed the button to tell them I was getting picked up and a staff members said someone would come and see me first, I waited and waited and no one came so I had to leave. It wasn't a nice experience at all, it would have been so much easier on me if they were supportive, and when it comes to me having a baby I won't be choosing the Vic.

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Responses

Response from Louise Ewing, Patient Relations Manager, NHS Fife

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Dear "Countney"

Thank you for taking the time to share your experience which was very sad to read. I am so sorry that your pregnancy ended and cannot begin to imagine how difficult this must have been for you. At times like this support and humanity are so important and I am really sorry that you had no sense of this from staff at the time.

Posting a story like this is very brave and it gives us an opportunity to share your experience with the staff working in the Unit to help them to understand the importance of their actions and behaviours. I will make sure your story is passed on to the appropriate staff.

I was disappointed to hear of your lack of confidence for a future pregnancy and whilst I appreciate your right to go elsewhere, if there is anything we can do to re instate your confidence then I would be happy to ask the Midwifery Manager to speak to you directly. If you would like to chat this through or meet to discuss then please contact Patient Relations on 01592 648153 and a member of staff will happily assist in making the necessary arrangements.

Kind Regards

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Update posted by countney (the patient)

Thank you for taking the time to reply. I would be willing to speak to the Midwifery Manager so I'd appreciate you asking them to speak with me directly. Please let me know.

Thanks again.

Response from John Wilson, Chief Executive, NHS Fife

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Dear "Countney"

I want you to know that I have read your comments about your recent experience when, sadly, you had a miscarriage. I was very disappointed to learn that your treatment was far below the standards I expect us to achieve and how that added to an already distressing time. Please accept my personal apologies.

I do hope that you and your partner will feel able to accept the offer made by my colleague, Louise, to have a meeting to talk through your feelings with us, so that we may try to regain your confidence.

With best wishes,

John Wilson

Chief Executive NHS Fife.

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Response from John Wilson, Chief Executive, NHS Fife

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Dear "Countney"

I am pleased to see that you feel able, and would like to meet our Midwifery Manager.

Louise will make the arrangements and she will be in touch with you directly. Although we cannot undo what has been done,I hope that this will allow you both to move forward positively.

Best wishes

John Wilson

Chief Executive, NHS Fife.

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Update posted by countney (the patient)

Thank you for taking the time to respond to my story, as above I'll accept the offer made by your colleague.

Thanks again.

Response from Louise Ewing, Patient Relations Manager, NHS Fife

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Dear "Countney"

So pleased you got back in touch, can you call me on 01592 648153 so that I can get your details to pass on to the Midwifery Manager.

Regards

Louise Ewing

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Update posted by countney (the patient)

Hi again I'm sorry I have not been in touch. Do you have an email address where I could possibly send my number as I cannot phone I'm afraid.

Kind regards.

Response from Louise Ewing, Patient Relations Manager, NHS Fife We are preparing to make a change

picture of Louise Ewing

Of course! The email is patientrelations.fife@nhs.net

Thanks for pointing this out, I will make sure I include the email in all future posts.

Regards

Louise Ewing

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