"reception staff friendly and helpful"

About: Princess Royal University Hospital (Orpington)

(as the patient),

What I liked

reception staff friendly and helpful

What could be improved

Staff professionalism

Anything else?

I was in the day surgery. My surgery was late, i was freezing and shivering waiting to go in. Nurse said very inappropraite things to me and I felt forced out due to the nurse working over time and she was not happy.

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