"Hospital Feedback"

About: Queen Alexandra Hospital

My daughter recently was compelled to attend your hospital, [27-30.4.2014] having never been in any hospital. We thought you should be made aware of our observations of her treatment: • She was admitted as an emergency surgical case, to the care of a Consultant Surgeon. In our opinion she owes her life probably to the decision making and surgical skills of this person. He acted whereas several of our GPs simply prevaricated. • Her hospitalisation was confined to Wards D1 and D6 Room 15 • All contacts with the Sisters and all of their staff of these Wards have been friendly, polite, helpful, caring and efficient [rare experiences these days] • The Welcome from your staff at your reception desks was similar • In view of her very poor condition your staff decided to prioritise her treatment and we are very grateful. • She had not been to hospital previously and that fact combined with the trauma of her injury made her terrified of the QA • Your staff did everything in their powers to ease her anxiety during her stay • I asked one of your staff why she always had a smile on her face and her memorable reply was ‘when I arrive at work I think to myself it is not me in one of these beds’ – just brilliant thinking • Based upon our experiences we would highly recommend the QA as a hospital of excellence – we have provided some rather prestigious boxes of chocolates to the Wards.

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Response from Marion Brown, Head of Complaints and Patient Advice & Liaison Service (PALS), Portsmouth Hospitals NHS Trust

I am so pleased to hear that your daughter had such a positive experience at the hospital and I would like to thank you for taking the time to add these to Patient Opinion. Your comments will be shared with the staff involved and I am sure they will be delighted to receive these. I hope that your daughter continues well in her recovery.

Should you ever wish to give us your feeback direct, good or bad, then please contact our Patient Experience Team by e-mail on PHT.PatExp@porthosp.nhs.uk or telephone 0800 917 6039.

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Response from Queen Alexandra Hospital

Thank you for taking the time to write such a powerful and positive reflection of your daughter's time in the Orthopaedic Department. Please be assured that we will of course, pass your kind comments to the relevant staff members. Please allow us to take this opportunity to wish you and your daughter all the best for the future.

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