"walked out of gynaecology crying"

About: Queen's Hospital, Burton Upon Trent

I went to see a doctor in gyneacology out patients clinic ,I left the clinic and hospital in tears...... as he was rude, aggressive , nasty and made me feel the appointment I was in .. was a waste of time, he rushed me in to rush me out..... He was extremely disrespectful , unkind and uncaring ,I think he had a bad day and had taken it out on me ...... and did not know why I was even there, he was to busy having a go at me for me to even say why I was there and the problem I went in with to begin with. He thought I was selfish taking up resources such as the appointment I was in, being on a surgery waiting list and then he went on to say he has budgets and he has more important patients to see than me such as people with cancer, and five minutes previously I had shown him a letter as Results from a smear came back abnormal and I needed a coloscopy to see if I have cancerous cells in my cervix.... very upset im following this complaint up with pals

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Responses

Response from Queen's Hospital, Burton Upon Trent

Dear Reviewer We are very sorry to learn that your patient experience of our hospital has been so disappointing on this occasion. We are grateful you have taken the time to alert us to this unsatisfactory visit. We would welcome the opportunity to investigate this experience further If you are able to talk to us, please contact Patient Advice and Liaison Service (PALS) on 01283 593110. PALS office staff are available to help between 09:00 and 16:30 hrs Monday to Friday. In the meantime, please accept our apologies to this upsetting experience.