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"Great care for my 20 month old son"

About: Nevill Hall Hospital / Accident and emergency Nevill Hall Hospital / Paediatrics

(as a parent/guardian),

My little boy was extremely distressed last night and was in great pain. I decided to take him to A&E as he was in such a state, very unlike him. We were seen almost immediately and I was reassured that I had done the right thing by bringing him in (I worried that I might be wasting people's time). He was dealt with with such care and attention.

They send him to the paediatric ward for more tests, where we were met by 2 wonderful nursing staff and a brilliant doctor. They talked me through all the possibilities every step of the way and I was treated with great kindness and sensitivity, as was my son. I cannot fault any of the staff or treatment we received. I wasn't pushed out of the door when he was given the all clear, which was wonderful.

Thank you so much to all the staff who helped us. I also had all my three children here and didn't want to go home after each birth! So I am not surprised that I has such a positive experience with these departments too. Thank you.

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Responses

Response from Julian Hayman, Internal Communications Manager, Communications, Aneurin Bevan Health Board 9 years ago
Julian Hayman
Internal Communications Manager, Communications,
Aneurin Bevan Health Board
Submitted on 24/06/2014 at 11:46
Published on Care Opinion at 12:29


Hello LLS38,

Thank you very much for your feedback which is much appreciated. It is good to hear that you felt you had a positive experience and I will ensure that your comments are passed on to the relevant staff.

I hope your son is now well and may I take this opportunity once again to thank you for taking the time to send your feedback to us.

Best wishes,

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