"Emergency Admission "

About: Royal Bournemouth General Hospital / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

As a middle age man with Parkinson's Disease, when I stopped responding to my medications and my temperature climbed to nearly 40 C, paramedics took the decision to admit me to Casualty. By that time, I was semi-conscious.

Extensive investigations into the problem, ruled out the major concerns - sepsis and meningitits. Conitnual care throught the night kept any infection at bay and I was discharged the following day, when my temperature had reduced.

The Registrar rang me the next day to ensure I was recovering and to share results of blood tests.

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Responses

Response from Sue Mellor, Patient Experience Lead, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Dear RMJ Parkinson

I am sorry to hear that you have had complications with your medication and became unwell. Its sounds like the paramedics that attended you made a swift and accurate assessment of your condition and the need to bring you to our Emergency Department.

I am pleased to hear that you were examined thoroughly to rule out sepsis and meningitis as this must have been a very worrying time for you and your family.

It is also reassuring to hear that the doctor made a follow up call to check on your progress and update you of the blood results.

I hope that your medications are now working properly and you are making a good recovery from your experience.

As with all our patient feedback I will share your comments on to the Department you attended as it can be used to encourage and educate staff during their staff meetings.

Regards

Sue Mellor

Head of Patient Engagement

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