"Getting things wrong"

About: Castle Hill Hospital

Well its 7 weeks since my sons quadruple bypass and he is ready for rehab .As he had not heard anything he rang York because they are sorting it . As far as they have been told it is only 4 weeks since Paul had his operation . What is wrong with the Hospital how come they get things so wrong .It really needs a big sort out . I would never trust the Hospital when they get things so wrong . It needs looking into . I can't say what a good job they have done because they haven't it has been a nightmare since the first day .Thank god he won't have to go back again.The Hospital needs sorting out before something more serious happens to some one else. Anne Pauls Mother

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Response from Castle Hill Hospital

Dear Anne, Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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