"Complete lack of care and disregard "

My mum was sent to the Hospital on Monday afternoon after it was clear she had a severe kidney infection. She arrived in Ward 20 something where all patients are sent when they are referred by their GP.

She was administered with a drip around 5pm that evening. However they were unable to provide her with a ward until 5am Tuesday - how is it acceptable for this, they expected my mum to remain upright on a chair with a drip the entire night. My mum doesn't like to make a fuss - yet in anyone else' mind that's just unacceptable and completely irresponsible!

This ward was so heavily staffed that their were more staff then patients, one worker was on a 14 hour shift from an agency and actually boasted they had nothing to do as they watched the entire football match in the waiting room with other suffering patients. Oh but they offered the waiting patients tea - how noble of them.

My mum has since been on Ward 2 in this hospital, where the staff we have come into contact with were rude, visiting hours are only applicable to certain visitors by the looks of it, especially since the woman to the right of my mum has visitors all day long and nobody challenges why they don't visit during visitation hours and yet if the more then 2 visitors per bed policy appears to be abused with others the staff are quick to question and demand the exit of our rather large families who tend to visit their ill in large numbers probably because we give a crap! But hey what do we know? !

The harsh reality of the service this hospital offers to any patient of ethnic background seems in my opinion to be an endless disappointment. It seems to not understand or be capable of delivering a caring, empathetic service to its patients who really do not want to be there!

Remind me why the NHS which we the tax payer invest millions of pounds every year, and I'm pretty sure this hospital gets some contribution but seems to be unable to provide what comes naturally and free - common courtesy, manners and service from the heart? We wouldn't stand for it in a restaurant when we pay for our meal based on the service from the waiter, so why is it when 90% of the patients in hospitals who are all tax payers and pay the wages of the employees of the hospital I mention I came into contact with, why are they not more respectful of that fact and sympathetic or empathetic to their patients.

Is it really too much to ask? !