"Medical records and lack of reception"
About: Raigmore Hospital Raigmore Hospital Inverness IV2 3UJ
Posted by John68 (as ),
I used to live in inverness 6 years ago with my partner. We have recently moved back to the area and when attending hospital recently with my partner for their first appointment at Raigmore (continuing treatment for a potentially terminal condition). We arrived at the hospital and entered the main building, unaware that we should have been using the other outpatients entrance. After standing like idiots for a few minutes at the unmanned reception desk we then phoned the extension number randomly placed on a card, after 4 attempts we finally got through to a very helpful woman in medical records? who explained the main reception was no longer manned. I told her as I am stating now that this is unacceptable to have no public face to the hospital. In all our years and visits to different hospitals Raigmore is the only one that has NO "meet and greet" / enquiry desk when you enter - coupled with the fact that it has to be in my opinion the worst laid out with those awful zones. Please do not misunderstand - the staff (when we eventually found / spoke to them) were excellent - especially the poor woman who answered the phone - who I would imagine felt harassed by the constant calls from irate patients and relatives. Bravo for staying so polite and helpful! ! !
We also have another issue, when my partner was seen at appointment he was very very surprised to see that the Doctor had hold of his medical notes from 6 years ago (we moved south then)! ! Working as I do in public sector records management (although granted in the education sector) I feel somewhat confident when I ask - why do Raigmore still hold these records after all this time? Surely they should be culled as there is no clinically relevant information in them from back then, my partner informs me all he previously attended Raigmore with was some dermatitis / skin ailments in an irrelevant area of his body he would rather the Doctor in question didn't know about and wouldn't have if these the record had been disposed of.