"The care provided by TGH's staff during my stay "

About: Tameside General Hospital / Trauma and orthopaedics Wythenshawe Hospital

(as the patient),

In April I experienced severe chest pains and suspected, quite rightly, that I was experiencing a heart attack. I drove myself to Tameside General despite enduring the worst pain I have ever experienced. On arrival at A & E I was seen almost immediately and treated with an injection in the stomach and given aspirin.

I was x rayed, had an ECG and blood tested. The reaction of the medical staff was superb. Having been stabilised I was transferred to the Medical Assessment Department where during my week's stay there the staff, Consultants, doctors, nurses and auxiliaries, displayed a level of professionalism the Management can be proud of.

Later transferred to Ward 31, the same level of professionalism by the staff there was apparent. On discharge I was handed over to the Physiotherapy Department for rehabilitation which is almost complete.

I felt it necessary to write to you to complement your staff in all four wards/departments for the sheer professionalism shown and I know that this is also felt by many of my fellow patients.

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Responses

Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

Thank you for the comments made about you recent stay at Tameside Hospital.

I was pleased to read positive feedback about the care you received.

We are working very hard to improve patient experience here at Tameside such as being seen in a timely manner and your comments praising your quick diagnosis show these changes are working.

I will share your comments with all the staff involved in your care.

Thank you

John Goodenough

Director of Nursing

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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Response from Wythenshawe Hospital

Thank you for posting your comments on the NHS Choices website. I have forwarded your comments to Tameside hospital in order for them to share them with the team there. Kind regards Patient Experience Manager

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