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Healthcare staff

Story from nhs.uk

"Healthcare staff"

About: Rotherham Hospital

My husband had to attend the eye clinic on Tuesday 17th June. The receptionist was fine and so was the lady who first dealt with him. After this it went down hill. A female member of staff kept calling him 'darling' which I think is very disrecpectful when every sentence was 'darling this or darling that'. Next we went to see the doctor, taken by a male member of staff who was not very profesional at all. Whilst the doctor examined my husband he sat in the corner scibbling on a piece of paper and drinking orange squash from a bottle. I can only assume he was there as the doctors english was not very good. When we went to leave the doctor just turned his back and was quite rude and ignored us when we said goodbye.

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Responses

Response from Kerry Hollingworth, Corporate Affairs Officer, The Rotherham NHS Foundation Trust 9 years ago
Kerry Hollingworth
Corporate Affairs Officer,
The Rotherham NHS Foundation Trust

Submitted on 04/07/2014 at 17:52
Published on Care Opinion on 05/07/2014 at 22:31

Please accept our sincere apologies as this is certainly not the service we wish to deliver within the Ophthalmology Outpatients Department.

The Trust's Core Values; Respect, Safe, Compassion, Responsible, Together and Right First Time continue to provide a framework for all staff to work within. This helps ensure all patients receive individualised patient care of the highest standard. The care you received on that day falls below this standard, for which we are very sorry. As a direct result of your comments, for those currently not delivering this service, bespoke training will be provided.

With best wishes, Nicola Renzi Nursing Services Manager.

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