"i liked the private room i was ..."

About: Wansbeck Hospital

(as the patient),

What I liked

i liked the private room i was in, in maternity ward.

What could be improved

I think what could hae been improoved was the manners that was takin towards myelf on ward 11 in wansbeck. I had an emergency C section and after i had my son i was put on a ward, i did not know what to do, i could not get up to use the facilities so i asked for a bedpan, and the reply was "get up" and i was crying in pain and i could not get up so the staff decided to say that they would come back after i stopped being petty and crying. I found this very insulting due to the fact i had just had my first child and no1 was there to help.

Anything else?

i would recomend this facility for maternity.

Story from NHS Choices

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Response from Wansbeck Hospital

Thank you for posting your comments on the NHS choices website. The Trust were very sorry to hear about your concerns. The care you describe would fall below the standard of care we would aim to provide to any patient. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. If you would like to write to our Complaints Department we would be very keen to investigate and provide you with an accurate response. We offer our sincere apologies that you were unhappy with our service. If you do decide to write the address for your letter is:

Complaints Department

Northumbria Healthcare NHS Foundation Trust

Cobalt Business Park

Unit 7/8

Silver Fox Way

Newcastle upon Tyne

NE27 0QJ

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