"Received a parking fine..."

Always had good service here, but the parking is just an awful system. Paid for an amount of parking, arrived on time my appointment, waited 40 minutes for my appointment. Came out, got home. Few days later, £40 automated parking fine. This kind of system is just awful. Why not implement a system where you park for as long as you like and pay for the time you've used when you leave... that seems like a much more flexible parking system to match a flexible appointment system(!). Parking is not at the forefront of someone's mind when they've gone into hospital. Please, please, please change this for a better system. Regards, Chris

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Responses

Response from Samuel Johnson Community Hospital

Dear Mr Rosillo Thank you very much for your positive comment about your patient experience at Samuel Johnson Community Hospital. I am sorry to learn you have received a parking charge notice as a result of your visit to Samuel Johnson Community Hospital. I would suggest that if you wish to challenge this charge, please lodge an appeal directly with Parking Eye. In the meantime you feedback with be shared with our Head of Facilities. If you need any assistance or wish to discuss this matter further, then please contact the Patient Advice and Liaison Service (PALS) Team on 01283 593110. PALS staff are available to help between 09:00 and 16:30 hrs Monday to Friday