"Lack of response"

About: Worthing Hospital

I wish I had known about this site before. I have gone elsewhere due to total lack of response to my gp's request for specialist appointments in october 2012 and june 2013. I had been very ill for just over 2 months with lung infections and my gp requested consultant appt at worthing hospital. Just before xmas 2012 I was advised to go private by a friend which I did and on the monday morning I phoned my gp to ask if her could do this, he asked consultants name and when I told he he said he knew that person who was very good , he agreed to refer me . On friday morning in the post I received a letter with an appointment straight after xmas , a week after that appt. I had a ct scan and following week had a second appt. With results and a letter to my gp recommending medication. In may 2013 my gp was concerned and requested an echocardiogram and I duly had one by echotech 10 days later . The report came through in june and my gp requested of worthing hospital a cardio appt. As the report indicated a possible problem. My gp sent the letter before 24 june ! After 3 weeks I rang the appts. Secretary to find out when my appt. Might be and was told it could be another 2 or 3 months I saw my gp a week or so later and she asked me if I had an appt. Yet to which I replied no but was told it could be another 2 or 3 months . She stated she had been given same information but would phone again . I had to see her again a fortnight later and she was quite annoyed at lack of response from worthing . She asked me if I knew where hove polyclinic was and would I mind going there , I know where it is and did not mind going there if it meant I would be seen. She printed off a form with a phone number and password and said phone them on my return home, which I did. I was totally surprised by the response , I was told there was a vacancy the following thursday or the following monday, I took the earlier appt. Several tests were carried out and a short time later I saw the consultant . A very good 30 minutes with him ending up with "I want you to have an angiogram, any time in the next 2 to 5 weeks". I told him I was visiting relatives in the usa for a 3 week period , his response , "we will work round that" I was on holiday in the states when my uk mobile rang , it was rsch brighton , "will you be home for the 7th november" to which I replied yes. On return home I found amongst the mail a letter from worthing giving me an initial appt on 24 oct , I phoned and said not required had been seen by a rsch consultant and had an angiogram programmed in fort following day. Waiting waiting and there is another one this year involving a "particularly virulant cancer" and another visit to a & e / amu this weekend past, but I have only 200 characters left

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Response from Worthing Hospital

We are concerned to read your feedback about accessing our services and would like to investigate your case more fully. We appreciate that this posting did not allow you to express the full detail of your concerns. As NHS Choices is a confidential site they do not share your details directly with us. If you would like to talk to us further about your experience you can do this by visiting our website www.westernsussexhospitals.nhs.uk/contacts/pals/, calling our PALS department on 01903 285032 or emailing us at PALSWorthing@wsht.nhs.uk

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