"The receptionist to start with ..."

About: Royal Free Hospital

(as the patient),

What I liked

The receptionist to start with was not very helpful, and pointed us to the wrong direction.

Eventualy one nurse and midwife were so rude and aggressive that they made my pragnant wife feel stressed and discomfort.

I have made an complaint, with no reply as yet.

Story from NHS Choices

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Response from Royal Free Hospital

We're disappointed you experienced difficulties recently. Are you aware of our Patient Advice and Liaison Service (PALS)? This is a useful starting point if you wish to discuss any issues.

Patient Advice and Liaison Service

Opening times: Monday to Friday 9am - 4.30pm, except Wednesdays 10am - 4.30pm

Tel: 020 7472 6446 / 6447; (020 7472 6445 - 24 hour answer phone)

Fax : 020 7472 6463

Minicom : 020 7472 6593


Interpreting services: 020 7472 6592

Text number: 07624 803635 (for use by deaf, hard of hearing and hearing impaired patients only)

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