"Not the best far from it"

About: BMI the Edgbaston Hospital

Was admitted to BMI edgbaston for a routine HALO procedure. All the staff were very nice, food was good and place was clean although a bit shabby in places thought it needed to be decorated. I found the Consultant I used to be extremely abrupt. He was very rude at one point and barely spared me five minutes of his time before my operation. I was very nervous as you can appreciate. After the operation was over I never saw the Consultant he obviously didn't think.I warranted a second visit. As I was a daycase I went home by 6pm. The staff sent me home with only painkillers that cause constipation and didn't tell me and no laxatives which are essential after an operation like this. There was no post operative advice given at all and I paid private for this second rate service!! Once home I was extremely poorly very nauseous and eventually sick. I was in a great deal I pain and despite what they say the HALO procedure is very painful and I am expecting it weeks before I am right again. This was 3 days ago and I'm still feeling unwell. I received a follow up call from the hospital to see what I thought, so you can imagine what I said. They said they would get a nurse to ring me sometime yesterday. Still waiting. All in all, I feel I wasn't fully informed as to how I would be post operative together with the consultants appalling attitude towards me, not good.

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Response from BMI the Edgbaston Hospital

Thank you for taking the time to post your feedback and your positive comments regarding our staff and catering services. Our Hospital is currently undergoing a “refresh program” to update areas where the décor has dropped below standard. I am sorry to read about your post-operative experience and in speaking to the nursing Team I understand that you have had a phone call from one of our nurses and further a call from our Director of Nursing to discuss this through and assist with further advice. Your feedback is important to us and we continually review feedback to improve the services provided by our staff and consultants to exceed our patient’s expectations. I am sorry we have not met your expectations on this occasion, please be assured we will be addressing the issues you raise. If you would like to discuss this further please do not hesitate to contact me. Wishing you a continued speedy recovery. Kind regards Clare Austin Executive Director BMI The Edgbaston Hospital

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