"Wouldn't trust them"

So the hospital have got a new "system" which none of the workers seem to know how to work it, so everybody's appointments in the fracture clinic have been muddled and haven't been taken down. I was told I would receive my appointment in the post, I never got it so I had to keep ringing and pestering to even get an appointment, they also thought I had broken my leg when it should clearly say it was my arm. I was told I would be the first appointment because I explained I have important schooling and have to be back asap. I got to the hospital for my 9am appointment and didn't go in til 10 to find out that they hadn't got my notes from last time. Low and behold I was discharged that day but my friend who's had a serious operation 2 weeks ago hasn't heard anything from them because their appointment hasn't even been "processed" it's not good enough, this is our health for crying out loud.