"Long time for treatment of burn"

I attended the MIU yesterday with a scald to my left arm. I waited around 2 hours to be seen with no immediate first aid. I didn't realise at the time that this was not suitable. It was only when I went to East Grinstead MIU later in the evening and was told the correct procedure for a burn that I realised my arm was so bad due to the lack of immediate first aid and covering the burn, not waiting for 2 hours with nothing covering it. In my opinion I could have been told what to do on arrival and then I would have happily waited for 2 hours to see the Nurse for a more indepth assessment. By the evening my arm was severely blistered and have been referred to Burns Unut. I know what to do next time. The staff are always very helpful and polite, I could have just been given something to cover the wound while waiting.

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Response from Edenbridge Hospital

Hello, Please accept our sincere apologies for the experience you had at our Minor Injury Unit in Edenbridge yesterday. Your comments have been shared with the Matron there and she is carrying out a full investigation. We are very grateful that you have taken the time to raise your concerns by writing a review as this will help the staff there to evaluate their practice. We very much hope that you will feel confident to return again to Edenbridge MIU in the future should the need arise. Best wishes Customer Care Team Kent Community Health NHS Trust Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

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