"Concerns about the appointment system at Macclesfield Hospital"

I have attended the diabetic clinic in Macclesfield Hospital for 32 years. On the 10th April I saw Dr. Wai, the consultant at Congleton War Memorial Hospital. Unfortunately in June I started feeling unwell so I made another appointment to attend the doctors clinic at Macclesfield. There were no problems. Then on the 7th July a community diabetes specialist nurse sent a letter saying sorry you were unable to appear on the 23rd May. This was incorrect as I had not booked that day. In fact I saw the nurse (Maggie Witmoore) on the 25th July who took good care of me. I had made a follow up appointment.

However, on the 9th September East Cheshire NHS Trust canceled my appointment for the 23rd October due to unforeseen circumstances. It was rescheduled for the 22nd January 09 at the Memorial Hospital.

I went back to see Dr. Wai on the 17th October. The details concerning how I was feeling had not been kept up to date. The information had not been shared between the nurse and the doctor. This gave me no indication that I was seeing a diabetes specialist. Dr. Wai had no knowledge of my recent check ups, there was no record at all.

I had another letter on the 7th November 08 from Mid Cheshire Hospital giving me another appointment with Dr.Wai on the 4th February at Macclesfield Hospital. When I arrived at the hospital, it was in complete shambles as patients appointments had been canceled without notification.

I have been to two public meetings but these have not been at Congleton War Memorial Hospital or Macclesfield where the problem is. Most of my appointments have been rearranged and canceled for the past 6 months. The administration between these hospitals is a mess and there needs to be better communication between them.