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ineficient appointments system

Story from nhs.uk

"ineficient appointments system"

About: Salisbury District Hospital

My Daughter has cancer and i am appalled at the continual mistakes made with appointments,resulting in lengthy wasted journeys,causing great distress to her.You need a backup system to ensure that you arent letting your patients down.....they already have to deal with life threatening illnesses so they certainly dont need to be continually let down and keep having to reorganize appointments etc Please do something to ensure that this doesnt happen any more....they dont need stress added to their illness.

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Responses

Response from Salisbury District Hospital 9 years ago
Salisbury District Hospital

Submitted on 17/06/2014 at 13:57
Published on nhs.uk on 18/06/2014 at 04:00

Thank you for getting in touch, we are very sorry to hear of the difficulties your daughter has encountered with her appointments. We want to make sure her appointments go smoothly from here, so please could you or your daughter contact us on 0800 374208 or customercare@salisbury.nhs.uk? Talking to you will help us understand what went wrong so we can try to stop this happening again.

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