"Repeatedly cancelled appointments"

About: Stobhill Hospital

(as a carer),

My Mother received a hospital appointment in March 2014. Just prior to this appointment we received a letter cancelling it and re-scheduling the appointment to June 2014.

Today upon calling to double check this appointment prior to going - I have been advised that this appointment has now been re-scheduled AGAIN to Sept 2014.

This appointment is for my mother who is in her 80s - bearing in mind the original appointment was in March - this means by September she will have waited 6 months to be seen, and that is only if it is not cancelled once again, which remains to be seen.

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Responses

Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Dear killerheels

Thank you for taking the time and trouble to provide your feedback. In the first instance I would be grateful if you could contact me with your relative's details at paul.cannon@ggc.scot.nhs.uk and we can arrange to have this investigated for you. Alternatively you may wish to contact our complaints team - complaints@ggc.scot.nhs.uk (201 4500).

Once again thank you for using the Patient Opinion feedback system, it is greatly appreciated.

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