"Access to appointments"

About: West Yorkshire

(as the patient),

Today I rang my GP to make an appointment. It's not an emergency but I am currently off work and wanted the next available appointment.

I asked for the first appointment to see the doctor and the response was 'I can offer you nothing this week' (It is Tuesday am) and she advised me I could ring again tomorrow to check what was available. I enquired why I needed to ring again but their system is not clear and eventually when I asked her when I could book the next available appointment I was told it would be next Wednesday.

The system is obscure and difficult for patients. They make us ring back at peak time (I waited 20 minutes for my call to be answered) and then tell us if its not an emergency we can't be seen.

This all contributes to my continued feeling of un-wellness.

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