"Poor telephone response time"

About: City Hospital campus

(as a carer),

Hi I telephoned your outpatients at the city hospital for around 15 minutes and then again and no one answered. I am not having a go at the staff as they do a fine job but what I am complaining about is they are clearly undermanned and the problem needs to be resolved.

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Response from City Hospital campus

Thank you for taking time to feedback. We are sorry you have had problems getting through on the phone. Your comments have been noted. We have passed these on to the Outpatients Department so that we can understand why there are currently delays.

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