"MRI Radiology 2 Reception and Scan"

I had two appointments on Monday 16 June 2014. The first at 12 noon in Radiology 1 CT Brain Volume. I arrived at East Car Park at 11:09 and paid for 4 hours charge. At Radiology 1 I was well received and had the scan well before 12 noon. I arrived T Radiology 2 at 1 pm and reported to Reception. I was told to go to the waiting room adjacent. There was only one patient but others followed later. I waited patiently till 2:30 and seen all who arrived after me being seen. I asked the Receptionist if her colleague before her had checked me in. She at first told me that I had not been checked in but then corrected it and said I was checked in. I was the only one waiting at that time. Again others patients arrived and we're see. At around 3 O'Clock I asked the nurse to explain how the system works and why have I been waiting for two hours. She checked and apologised and I was immediately seen. I left Radiology 2 at around 4 O'Clock. On my return to the car park I was greeted by a parking charge of £50 because I was one hour over due thanks to Radiology 2 Receptionist and staff. Would anyone recommend your hospital after such experience?