"MRI Radiology 2 Reception and Scan"

About: Salford Royal

I had two appointments on Monday 16 June 2014. The first at 12 noon in Radiology 1 CT Brain Volume. I arrived at East Car Park at 11:09 and paid for 4 hours charge. At Radiology 1 I was well received and had the scan well before 12 noon. I arrived T Radiology 2 at 1 pm and reported to Reception. I was told to go to the waiting room adjacent. There was only one patient but others followed later. I waited patiently till 2:30 and seen all who arrived after me being seen. I asked the Receptionist if her colleague before her had checked me in. She at first told me that I had not been checked in but then corrected it and said I was checked in. I was the only one waiting at that time. Again others patients arrived and we're see. At around 3 O'Clock I asked the nurse to explain how the system works and why have I been waiting for two hours. She checked and apologised and I was immediately seen. I left Radiology 2 at around 4 O'Clock. On my return to the car park I was greeted by a parking charge of £50 because I was one hour over due thanks to Radiology 2 Receptionist and staff. Would anyone recommend your hospital after such experience?

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Responses

Response from Salford Royal

I am sorry to read about the difficulties you had, we would be happy to look into these further, options to do so are at the following link: http://www.srft.nhs.uk/about-us/depts/complaints/ Unfortunately we cannot comment on the parking charge you received, the hospital's 2 on-site car parks are pay on exit and so we do not levy such fines. There is an ajacent car park which was run by the hospital on Stott Lane whilst our redevelopment was ongoing. Salford City Council decided to retain a car park on this site under their own management and this is run as a pay and display, I am aware they do fine motorists for exceeding their stay; however, this is not done on behalf of the hospital and we receive no revenue for this.

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