"my father (AGED 83)fell out of hospital bed"

The staff were unhelpful and uncaring. They failed to look after my 83 year old father, who was there for tests. resulting in him falling out of bed and receiving sever head wounds and the canula being torn from his arm! I saw him in a shocked and confused state and still in the same bed with no cot sides on it! When he was transferred from Epsom A&E via the ambulance, the handover documents were not completed correctly and it would appear no correct assessment was undertaken. Accident forms were not completed at the time ,and no idea of which locum doctor attended to him(still awaiting confirmation). He is now is at home convolescing and being attended by socialworkers and district nurses,that are having to redress his weeping wounds.Shocking! I feel like I have been fobbed off with excuses and not being heard as no one wanted to take responsiblity and talk about it. I am still awaiting the outcome of their investigations.