"they just don't care"

About: Darent Valley Hospital

I have just had an appointment at Queen Mary's Sidcup with neurology consultant and have been having really bad headaches for over 3 years, When she started to say that I cant have medication for it and I was being discharged from the neurology clinic. bizarrely I found myself making excuses and saying it may be stress and I may need my eyes tested even though I know it's none of these. The headaches are so bad, I feel I was giving her excuses to push me to the kerb and do nothing and to add insult to injury, she told me to ring the secretary if I would like a lumbar puncture to be done. How will that work out if I have no medical training? How will I know when one is needed? It's madness, i feel really let down by the NHS,

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Response from Darent Valley Hospital

We were very sorry to read that you are unhappy with the care you received at Queen Mary’s Hospital. We do try very hard to maintain the highest of standards but we recognise that we sometimes we may fail to achieve this. Please be assured that we do take all complaints seriously, using these opportunities to learn from them and improve our service. We also would very much welcome the chance to respond to yours if you wish to discuss this further. Please contact our PALS team on 01322 428382 or via email at pals@dvh.nhs.uk. The Communication Team Dartford & Gravesham NHS Trust

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