"Lack of understanding/communication /respect..To..."

About: Royal Devon & Exeter Hospital (Wonford)

I had to go to rhumI for regular appointments to try and find out my probs/condition I was experiencing and was not happy at all with two consaultants as I had changed from one to another and was getting worried seeing them as did not like either one as there was lack of explaining or what condition I had for sure and both advised me to be put on tablets which I refused at first as I wanted tests to double check what I have and not a I could have x2 conditions I had the op which ruled out one but was told the test/op was for the two by consautant but it wasnt it was only one so very confusing after the op talking to nurses etc as they said you were tested for one condition not two I wish I knew this as there was some risks involved taking glands out of lip and could of paralysed some area of face so changed to a second consaultant who advised taking same tablets as preivous one and when I did take them they were making me ill/rashes/sick /headaches so stopped the second consaultant was very bosy and very rude to me I dont know how I let her get away with it wish I had a tape recorder with me as she was a bully and not interested in much I had to say at all other than symptons she had a student in there which I was not asked if I was happy with them being there and I was not ... As I had changed consautants I did not want any probs as they all know each other and talk and her attitude was nasty to me I think for changing as one comment she made was I am rather busy and behind and if you are not happy you can leave .. This was because I am very gaurded to my personal life and taliking about things with starngers is very over whelming to me she knew I was not happy with the student as I kept asking who he was and was very uncomfortable and with the way she spoke to me infront of nurse/ student she treated me with disrespect so I changed again consaultants and have a very kind caring one now who explains any questions I have in full with out belittling me I have allso changed my gp as were not very good and have a fantastic one gp and surgery I am with now so as I have further appointments down the line I have fewer anxietys ihave been told no tablets other than the pain killer ones I have been taking for few years and no named illness as of yet just some bloods not quite right and pain from arthritis problems areas something is not right but just keep having blood tests to check every so oftan and pyshio for time being which I am happy with as happy to see her again and not dreading going like previous x2 I have spoken to other people who have had some probs as well so I know it is not just me I hope this helps others to not worry as I did and just speak to a good gp and ask/change who would be a suitable consualtant with patience and customer skills and good at job in hand I am sure the other two ppl are top consaultants but lacking in some areas for sure with people skills / bed side manner

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Responses

Response from Royal Devon and Exeter NHS Foundation Trust

Thank you for raising your concerns and I am sorry to learn of your recent experiences at the RD&E. We strive to ensure a positive patient experience when patients engage with our services and I apologise that this was not the case on your recent visits. As a teaching hospital, we do have medical students learning from experienced clinicians in clinical practice and again, I apologise if this caused you any anxiety. I am pleased to read that you are now under the care of a GP and consultant with whom you have a supportive and positive relationship.

Senior Nurse for ITU, Recovery, Preparation for Surgery and Acute Pain Team

Response from Royal Devon & Exeter Hospital (Wonford)

Thank you for raising your concerns and I am sorry to learn of your recent experiences at the RD&E. We strive to ensure a positive patient experience when you engage with our services and I apologise that this was not the case on your recent visits. As a teaching hospital, we do have medical students learning from experienced clinicians in clinical practice and again, I apologise if this caused you any anxiety. I am pleased to read that you are now under the care of a GP and consultant with whom you have a supportive and positive relationship”. Senior Nurse for ITU, Recovery, Preparation for Surgery and Acute Pain Team Royal Devon and Exeter NHS Foundation Trust