"Stay on aau ..."

About: Bedford Hospital South Wing

I stayed on AAu for 2 days , I'm a nurse myself and found the night staff very uncaring and rude to myself and older patients that clearly could not look after there self and nasty comments could be heard at nurses station . A elderly lady waited over a hour in a dirty bed after she called for there atension ... They was talking and not working ... I have worked for Nhs for over 20 years and never seen so much bad practice that I did in my stay and they was talking about patients and not very confidenshall as they didn't seem who listened ... The 2 lads that worked in the day in the unite was very got and could not do enough... There was an hca lady that was just rude ... I was not given painkillers for 2 days even tho I asked as was in pain and felt unwell and decided to discharge myself to go to my own hospital that I work at and felt like I was not looked after by Bedford and would never moan about Nhs but in all my years never seem care so bad .. No showers on the unite and no tv and very hot ... Food not no hot food in evening ...

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Response from Bedford Hospital South Wing

Hello, Thank you for taking the time to let us know about your experience at Bedford Hospital. I am sorry to read that it did not live up to the standards you would expect. Without having knowing your name or other details I am not in a position to respond in detail to this experience, and I do not assume that you would want these details to be published in such a public forum. You may find that the best way forward is to get in touch directly with our Patient Advice and Liaison Service team (PALS) as detailed on our website at http://www.bedfordhospital.nhs.uk/patients/pals-and-complaints You can contact PALS via email to PALS@bedfordhospital.nhs.uk, by calling the team on 01234 795814, or by writing a letter to: PALS Bedford Hospital NHS Trust Bedford MK42 9DJ I will pass your comments on to the ward and to the chief executive, because as a hospital we appreciate all feedback good or bad. If you would like to discuss this or anything else further, please feel free to get in touch directly. Thank you once again for sharing your experience at Bedford Hospital on NHS Choices. Ben Raza Senior Communications Officer Bedford Hospital NHS Trust ben.raza@bedfordhospital.nhs.uk

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