"generally good experience"

About: Cheltenham General Hospital

I accompanied my elderly mother to an appointment. Staff were very friendly and polite and my mother was seen promptly. The only weakness was that nobody explained the outcome to me and my mother remained rather confused about the next steps

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Responses

Response from Cheltenham General Hospital

Hello there, Thank you for taking the time to share this feedback with us. We're sorry to hear that you and your mother were unclear on the next stage of her treatment and care. Would you be happy to get in touch with our patient liaison team so that we can take a few more details? You can contact them on 0800 019 3282 (Free phone) or by emailing pals.gloucestershirehospitals@glos.nhs.uk Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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