"very dissapointed"

About: Royal Hampshire County Hospital

I rang hospital couple of minutes ago and very rude lady had a go at me because I couldn't explain my self properly. She told me that I shud ring my GP , I have explained that I moved here last week and don't know what's my GP was, so she said "go Google it then" then she transfered me to A&E even tho I asked where do I get a conteaseption pill from. Anyway I assume member of staff behaived that way because of my eastern europian accent. It left me very upset to tears.

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Responses

Response from Royal Hampshire County Hospital

Thank you for talking the time to leave a comment on NHS Choices. I am sorry that your experience was not of the standard we aim to provide. if you would like to discuss this further please contact our Customer Care team on 01256 486766 or email customercare@hhft.nhs.uk Mary Edwards, Chief Executive Email: Mary.edwards@hhft.nhs.uk

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