"Delays at dermatology clinic"
About: Crosshouse Hospital / Dermatology Crosshouse Hospital Dermatology KA2 0BE
Posted by disappointed lady (as ),
I live on the isle of Arran. The ferry reaches mainland at 9.20 am. I left my home at 6.30 this for an appointment at 10.45 at Crosshouse hospital [dermatology]. I arrived at 10.30 and was seen by consultant at 12.10.
A nurse altered the clinic delay times on several occasions, none making sense. Once it was altered to 20 mins and I pointed out that it was already 35 mins late, so she simply changed it to 35 mins. One man much earlier started to complain and was given a voucher for coffee, the rest of us were ignored. I was not impressed by the attitude of the nursing staff, I found them abrupt rude and supercilious.
The consultant was charming and did their best to mollify me.
The whole situation is unacceptable. The hospital is run for the good of the patients, not the staff.