"About the breast unit"

About: Royal Bolton Hospital

My wife has recently had cause to visit the breast care unit of Royal Bolton Hospital. She has consequently had to have an operation to remove a tumour, and this is to be followed by a course of radio-therapy. From the outset of this upsetting and worrying experience, we found that the approach of all who work in that unit is to treat everyone with kindness, sympathy and understanding. It cannot be easy for hospital staff who, on a daily basis, have to give this kind of news to patients, and who have then to try to offer some kind of reassurance, so we would like the staff to know that their general approach and what they do to help people is very much appreciated. My comments refer to all who work in the breast care unit, but I would like to say a particular thank you to breast care nurse for the assistance she has given to us in such a personal and caring manner, and a special thank you to consultant surgeon for the very assuring and effective pre- and post-operative information she gave, for what seems to have been careful, efficient, effective and precise surgery, and for the attention she gave to my wife and other patients shortly after surgery. Given the difficult circumstances patients find themselves in, I cannot imagine that better attention and treatment could be expected or provided at any other hospital. Gerard (for Nadine)

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Responses

Response from Heather Edwards, Head of Communications, Bolton NHS Foundation Trust

It can be as difficult for a patient's family as it is for the patient themself at times like this so it is good to know that both you and Nadine felt well cared for. We will certainly share your comments with the staff who will appreciate them greatly. Thank you.

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