"Great support and care after amputation"

About: Norfolk & Norwich University Hospital / Accident and emergency Norfolk & Norwich University Hospital / Trauma and Orthopaedics Norwich Community Hospital

(as the patient),

Was a normal day at work, then got hit by a forklift truck dragging my lower leg into the wheel arch. Ambulance on scene, these people were brilliant and soon had me calmed down. The air ambulance doctor turned up to ride to hospital in the ambulance with me. When you that scared it's great to have someone confident and capable there.

In A&E, the people were amazing. They soon had my pain under control. The consultant made everything clear to me as things progressed, and I was then off to theatre. I woke up with my wife next to me. My lower left leg was gone but I had expected that after the damage from the accident.

Nine days in Norfolk and Norwich hospital with some great care. I had a visit the Head of a Physio team at a place called Pine Cottage. She told there was a bed there and they could help with my recovery. Well that was such an understatement! I got wheeled off to Pine Cottage. I met the staff, OTs and rest of the physio team. I get a little emotional taking about my time in Pine Cottage and the amazing amount of nursing care and physio and encouragement I received.

Every member of staff at that unit offer something a bit special, they looked after me, my family and even had time to talk to friends who visit. This unit specializes in amputation. I have met people who I am still friends with there, the care is second to none.

I now have a prosthetic leg and thanks to their hard work and encouragement can now walk unaided and have the confidence to carry on with my very changed life. The day I was discharged I said let me stay another week, they thought I was joking, what a place and amazing staff from top to bottom..

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Responses

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

Thank you for telling us about your accident and the care you subsequently received from all the health professionals. We are pleased to hear that the A&E team were amazing and that your hospital stay went well. We wish you well with your continued recovery.

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Response from Patient Experience Project Support Officer, Norfolk Community Health and Care NHS Trust

Dear lucky guy,

Thank you very much indeed for the lovely comments in relation to the care you received from the ambulance service, the A&E department, the Norfolk and Norwich hospital and whilst at Pine Cottage following such a traumatic accident. It is wonderful to learn of such positivity in overcoming your injury and that you are now able to walk unaided.

We have passed on your comments to the staff at Pine Cottage who were delighted to hear that you felt you received such good care and feel privileged to be described as 'amazing'.

They are proud that you feel that they have played a part in helping you on your way to recovery and would like to pass on their sincere gratitude for taking the time to feedback on their services and to wish you all the very best in your continuing recovery.

Response from Norfolk & Norwich University Hospital

We hope you are making a good recovery following your accident. Thank you for telling us about your experience.