"appointment with the dermatology"

About: Queen's Hospital (Romford)

I am very very frustrated with their appointments system!! I went to my gp roughly about 3-4 weeks ago asking to be reffered to a dermatology I chose Queens hospital as I thought they have good services. My appointment was made for 20th of July and then a week later I recieved a letter saying it has been cancelled!!! I was very disapointed but I thought maybe someone needed to be seen before me who maybe in a very bad condition. Then a week after I was told my new appointment was on 20th of august 2014 I then recieved another letter saying it has been cancelled yet again!! I am very frustrated I cant afford a pricate derm as it will cost me an arm and a leg I am literally going to have a mental breakdown because I have been having really bad skin problem! I cant look at the mirror anymore as I am very insecure now and it makes me cry looking in the mirror. I understand that there is a long waiting list but being cancelled once was frustratinb enough! I cant leave the house anymore because my skin has made me so insecure yet I am beinb treated like this! This really makes me cry!

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Response from Queen's Hospital

Thank you for your comment. I am sorry that you have experienced issues with your appointments being cancelled. I can tell this is very frustrating for you and I am sorry that we have kept you waiting. For me to be able to look into this for you, I am going to need more information. Please contact me via our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk. Yours sincerely Stephen Burgess Medical Director

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