"Can't think of anything to ..."

About: Royal Stoke University Hospital

(as the patient),

What I liked

Can't think of anything to add here!

What could be improved

IT system - seating - correct diagnosis - waiting times - patients' confidentiallity - respect - cleanliness - bedside manners - general care - patients' dignity - reassurance .......

Anything else?

I was told I had a broken neck (confirmed by 3) which totally shocked me! I was then spoken to by a nurse in such a rude manner who said that I had refused to put on the neck brace etc. This was NOT true. The shock and how I was spoken to reduced me to tears! Others were around at this point! No compassion at all was shown to me. The time was approx. 4.30pm. I was taken to High Dependancy where I was told I would have to wait about 45mins for a CAT scan. Approx. 5 hours later I was taken for a scan where the 2 in charge had a conversation about another colleage who had got into trouble. I was frightened and unsure of what was going to happen to me; after a couple of mins (quite a long time to me) someone finally responded to me. Back in HD I needed to go to the toilet, after my friend asking several nurses a bottle was brought for me. This resulted in me being soaked in urine. I went so cold that I started to shiver. 45 mins later a doctor arrived who gave me the great news that my neck was NOT broken after all! I didn't know whether to laugh or cry! Surely I should not have been told that my neck was broken UNTIL this was confirmed by the scan. For 6 hours my thoiughts had been to hell and back! I also explained to the doctor that I was l lying in urine. Nobody came to me. I got myself up and dressed. I am aware that were some very sick people who had to be attended to, however, nobody should have been spoken to or dealt with in the way I was. I worry for the elderly, patients on their own etc. There was a container of dirty ??? bed linen/dressings ???which had no lid on - why? A total nightmare!

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