" I hope no other family experiences what our family did"

About: Forth Valley Royal Hospital / Elderly medicine

(as a relative),

I was truly dismayed, disappointed and disgusted by the treatment, or apparent lack of for that matter, of my father after being admitted to this unit. No one appeared to have read his notes. He was left for the best part of twelve hours not receiving any medication for his fluid retention which put not only his heart in danger but also it meant his lungs were slowly filling with fluid which potentially could have drowned him. It took my emotionally fragile mother having a meltdown to get someone to do something for him. He was left in a six bedded unit after nursing staff were told by A & E that he was MRSA positive and there was a side room lying empty which put five other patients at risk of infection. In my opinion this was just not acceptable. The nursing staff we met in this unit at that time left a lot to be desired. Thankfully he was only there overnight before being transferred to A12 where he improved to the point of being discharged yesterday. I hope no other family experiences what our family did in the Acute Assessment Unit.

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Responses

Response from Arlian Mallis, Person Centred Health and Care Co-ordinator, Department of Nursing, NHS Forth Valley

Thanks very much for sending this post in and I would like to apologise for the delay in responding. I am sorry this has been a negative experience for you and your family and the issues you have raised will be used as a learning for us all in the department. It is difficult to respond to clinical care without further information. If you would like to discuss any of these issues further please do not hesitate to contact Senior Charge Nurses Norma Pringle/ Donna Clark on Tel No 01324 566022 or Arlian Mallis - Person Centred Health Care Programme manager on Mobile 07827820353

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