"I telephoned, eventually being ..."

What could be improved

I telephoned, eventually being able to gain access via Wexham Park hospital, to explain that I would be late for my appointment, due to the weather, my sone was unable to get beyond his driveway. I spoke to someone who first said "We are not open until 9am" and then when I explained the situation, refused to take my name but just said "Just get here when you can". I was not impressed!

Anything else?

Is there not a means of providing a telephone number for this situation.A telephone number to ring during emergency - even if it is just to leave a message would help ease the worry of whether I would be able to get there in time and explain why there is a delay.