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poor service,no organisation,sat waiting for an op...

Story from nhs.uk

"poor service,no organisation,sat waiting for an op..."

About: Hull Royal Infirmary

I came with my little boy at 08:20 for a simple operation to remove a finger nail and couple of stiches after trapping his hand in a car door i was told at 18:00 there was no time to do it for what ever reason to busy,and was told to return the next day at 07:30 so here i am sat waiting at 13:00 still no sign of theatre is there any wonder the nhs is in the state it is in why am i sat waiting????

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Responses

Response from Hull Royal Infirmary 9 years ago
Hull Royal Infirmary

Submitted on 04/09/2014 at 11:19
Published on nhs.uk on 05/09/2014 at 04:00

Dear Mr Moss, thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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