"Will never return to out-of-hours"

About: Kent & Canterbury Hospital

I have recently moved to the area and have unfortunately not been able to register with a doctors yet. I suffer from extreme hay fever and was forced to make an emergency appointment as I needed a prescription from a doctor. I was asked if I had ever taken 'Acrivastine' which I thought I hadn't. I have been on steroid injections, high dosages of antihistamines, steroid nose sprays, 2 types of eye drops etc etc. So you can understand my horror to find out that I had been prescribed benedryl. Benedryl - An over the counter low dosage medication that cost me more in prescription than if I had gone out and purchased them myself. The department will be hearing from me and I expect an explanation as to why my symptoms and past medication were not taken into consideration when prescribing.

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Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you for providing us with feedback. The out of hours GP service is not provided by us as a Trust although the service does use our premises. I am sorry about your recent experience and will ensure that the right person sees your concerns. I hope you have managed to register with a local GP practice.

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