"Disgusted!"

About: Calderdale Royal Hospital

Sat at A&E for 4+ Hours (waiting time 1 hour 30 minutes displayed), Everyone went before us even those who had been booked in for mere minutes! Spoke to reception only to be told "i only book people in go round there and ask someone else", i did only to find find all the nurses/doctors standing around talking all of whom ignored me completely! Eventually left having not been seen at 12:30am. A child had also been sick on the floor while we were booking in, when we left it was still on the floor having been covered up with wads of paper... I thought hospitals were ment to be clean! Absolute disgrace of an hospital i would have been better seen/cared for at the local animal shelter!

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Responses

Response from Calderdale Royal Hospital

We are really sorry to hear of your very poor experience of our services, the issues raised are of great concern to us. We always welcome the opportunity to investigate patient's concerns and would be really grateful if you would permit us to look into the issues raised on your behalf. Clearly this site does not give us the information needed to look at specific issues, if you would like to look into these for you, can we ask that you contact our Patient Advice and Complaints Services on 0800 013 0018 or 01484 342825, of by email to patientadvice@cht.nhs.uk with full details. Many thanks for taking the time to provide such valuable feedback on our services.

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