"appointments"

About: Barnet Hospital

I had try to make an appointment for an ultrasound scan( my GP asked for) ,and it took me 4 hours to go through to speak with the receptionist , over the 4 hours until the call been answer all I got was busy tone, ring once and after that a busy tone or I gone direct into a funny tone like 2 beep together . In the end they answer just 5 minutes before 4pm when they don’t take calls anymore and told me I have to wait for a letter in the post and only if the letter is not coming to ring them back, so if that will happened I will have to go through all that agony again .

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Responses

Response from Barnet Hospital

Dear Lidia I am very sorry to learn of the difficulties you experienced in contacting the appointments team for an ultrasound scan and I offer my sincere apologies for the upset and inconvenience caused. Should you wish us investigate your experience further then please do contact our Patient, Advice and Liaison Team (PALS) by email at bcfpals@nhs.net or by telephone on 0208 216 4924. Kind regards The PALS Team

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