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A day that could have changed my life..

Story from nhs.uk

"A day that could have changed my life.."

About: Royal Preston Hospital

I attended Preston for a Colonoscopy which was a day that could have changed my life if proved positive. The experience from Reception to Recovery was dealt with dignity and kindness of which I have never experienced in a hospital before. The consultant and his team were fantastic and my best wishes go out to them all.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust 9 years ago
Rhona Hartley
Head of Patient Experience and Customer Care,
Lancashire Teaching Hospitals NHS Foundation Trust

Submitted on 17/06/2014 at 10:05
Published on Care Opinion at 14:45

Thank you for your very kind and positive feedback; please ensure that this will be shared with the staff concerned.

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Response from Royal Preston Hospital 9 years ago
Royal Preston Hospital

Submitted on 17/06/2014 at 13:19
Published on nhs.uk on 18/06/2014 at 04:00

Thank you for your feedback. Hearing about positive experiences really motivates our staff, and helps us identify where we’re getting things right so we can share good practice across all of our services.

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