"Community Matron Care "

About: Central Lancashire PCT / Community nursing

(as the patient),

I have severe chest problems and need medical care on a regular basis. Some time ago I was offerred the service of Community Matron Care. This has made such a difference to my general well being. She is always at the end of a phone for advice and if needed is at my home within the hour. My wife, who is my carer, feels supported and as we are both of retirement age this takes a great strain from us both.

On the occasions when she has had to recommend hospitalisation, she has contacted the consultant and the sister on the ward to ensure my care. I have nothing but praise for this service as her knowledge of my medical condition is second to one and invariably she is able to get test results etc when even the hospital have not received them.

I do hope that this sevice continues, as I, and I know others, would not know what to do without it. A big thanks to Mrs Beverley Walker.

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Response from Julie-Ann Bowden, Clinical Quality and Assurance Manager, NHS Central Lancashire

Dear Winder

It is wonderful to hear that you have found the Community Matron Service provided by NHS Central Lancashire to be such a positive experience.

You have paid particular attention to complimenting Beverley and I will make sure that she knows about the comments you have made.

One of the aims of the Community Matron Service is to help you and your family and carers to understand your health problems, acting as a single point of contact for your care. Your story highlights how this service has benefited you and I will pass this information on to the commissioning managers at NHS Central Lancashire who help to decide what services are needed as you have said how important it is to you.

Thank you for taking the time to tell your story about your experience of the Community Matron Service.

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