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Care of my father

Story from nhs.uk

"Care of my father"

About: Leicester General Hospital

My father was admitted to the General Hospital in October last year to Ward 15 acute, brilliant staff. The latest admittance happened from 15/05/14 -10/06/14 onto Ward 10, I cannot praise the staff highly enough, they are a fantastic team of people caring and considerate in every way, allowing me to stay at night to comfort my father. Excellent. My thanks to them all. However the Aviva transport arranged for 4pm didn't bother to turn up! In fact the Duty Manager of the hospital managed to stop a crew and ask them to take my farther home.... he arrived back home at 11.50pm distraught as was my mother who had been waiting since 4pm for her husband to arrive. Disgusting you really should not employ or renew the contract of this company

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Responses

Response from Leicester General Hospital 9 years ago
Leicester General Hospital

Submitted on 01/07/2014 at 16:34
Published on nhs.uk on 02/07/2014 at 04:00

Dear Reviewer Thank you for your feedback. We’re really pleased that you are so happy with the care you received on wards 10 and 15. We will pass you kind comments on to the team who will be delighted. Regarding your concerns about Arriva, we will follow this up with them. You may also find it useful to contact them directly. They can be contacted by emailing enquiries@arriva.co.uk or by calling 0191 520 4000. We wish you and your father well in his recovery. Kind regards, Communications Team Leicester’s Hospitals

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