"Time keeping for Appointments"

About: Royal Preston Hospital

This is a comment further to one made on April 16th 2014 I have been to PRI today 11th June. My appointment time was for 10.30am but didn't get in until 12.30pm. Once again I have to say what is the point of appointments if they are not in some way adhered to. Either reduce the clinic sizes or put on more staff to accommodate. I hope these comments useful. Regards Anthony Entwistle

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

We're sorry to hear of your experience. Please accept our apologies for the lengthy delay you clearly experienced. The Trust is currently undertaking a significant amount of work to improve patient flow and your comments will be fed back to the relevant workgroup.

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Response from Royal Preston Hospital

Thank you for your feedback; Please accept our apologies for the significant delay that you encountered when you attended for your appointment. Your comments have been noted and been shared with the relevant groups to consider as part of the ongoing work to improve patient flow

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